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Creative Flooring Designs

About Our Company

Description

Creative Flooring Designs of Murrells Inlet can take the stress out of your next flooring project because they focus on each customer’s needs so they get a truly customized experience. Bob Terrell and his staff strive to get to know their clients’ style & needs so they can offer the products their customer desires, combined with superior service.

Creative Flooring Designs provides sales & installation services for both residential and commercial customers, new construction or remodeling, throughout the Grand Strand from Pawleys Island to Little River with free estimates and free design consultation services.

Bob & Nicole Terrell

When Bob approached his wife Nicole in 2018 about expanding to a larger showroom, his vision was to create a luxury experience for their customers, while still offering the same pricing structure customers could find at the big box stores. Creative Flooring Designs’ showroom & design center offers a wide selection of flooring products, from the top manufacturers in the industry, with materials ranging from hardwood to luxury vinyl plank, laminate and tile. There is also a free coffee bar for their customers while they are shopping.

When Terrell expanded to this new showroom & design center in Murrells Inlet, his goal was to give customers the ability to see & touch more products but never lose that one on one relationship that made his business successful. “Our goal is to get to know the customer, their needs & what their vision is for their home or business. The showroom is highly organized so people can come in and not only view flooring samples but get valuable product information on what they’re considering purchasing,” said Terrell.

The Creative Flooring Designs showroom is located @ 12082 Hwy. 17 Bypass in Murrells Inlet ( Almost directly across from the old Inlet Square Mall ).

Terrell realizes customers instinctively head to the big box stores for flooring, thinking they will get a deal, but Creative Flooring Designs offers quality products at amazing prices with the goal of creating a superior experience for the customer. “Many of our customers become our friends and that is what we want. We are your neighbor. Doing business on the Grand Strand, specifically in Murrells Inlet, is wonderful. My wife and I are part of this community; both professionally and personally. When you choose Creative Flooring Designs, our goal is to create an experience that is personalized and significantly less stressful for the homeowner. My professional sales staff is industry trained and our installation teams are not on rotation like the big box stores. I am fortunate to have some of the best sales & installation professionals in the industry on our team,” said Terrell.

Rick Rodrigue, Sales & Installation Coordinator

“A lot of times, when buying materials in the big box stores, you aren’t educated on the product and whether it will meet your needs. We offer that information combined with products from all the top flooring manufacturers – who all have warranties associated with their products.”

One of the biggest trends Terrell has noticed over the past year or two in flooring tends to be luxury vinyl flooring (LVP) which is waterproof and scratch resistant. “This product has virtually replaced the laminate market, as well as a good chunk of the hardwood market. It’s a great value for the homeowner and gives the look of hardwood at a fraction of the cost, while most LVP are warrantied for life,” said Terrell.

Apparently, also, the trend for flooring is the bigger, the better.
“With each year that passes, the flooring planks, regardless if it’s wood, tile, or vinyl, are getting bigger,” said Terrell. “Last year the average plank size might have been 6-inch-wide, but now we are seeing more and more product lines offering 8 inch and 9-inch-wide planks.”

Terrell emphasized that the most valuable aspect of choosing Creative Flooring Designs is his involvement in the day to day operations, which provides an unparalleled level of customer service.

“I am personally involved with almost every customer that comes through our doors,” said Terrell. “I get to know them & visit almost every job site during their installations. This way, if I have not had the opportunity to meet them in the store, I’ll meet them at their house during their install. I always try and stop by and look at the job, make sure the installation is progressing as it should, and make sure the customer expectations are being met and/or exceeded. That is what sets me apart from any other flooring showroom out there; customers get personalized service from the owner, not just a salesperson. No matter how much we grow I do not see that ever changing. Growth is good, but I never want to be so big that I do not know my customer.”

For further information call (843) 299-0301, email Sales@CreativeFlooringDesigns.com, visit www.CreativeFlooringDesigns.com, or come by the showroom located @ 12082 Hwy. 17 Bypass – Murrells Inlet – SC – 29576.

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